Improving guest communication Reinforcing staff’s efficiency,Increasing hotels revenues,Securing guest experience
In Contler, we put together all the products and services your hotel has to offer into a guest service platform tailored to your hotel's needs.
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OUR SOLUTION
The entire hotel one click away
We create a web service platform personalized with the identity, services and areas of the hotel, Contler is behind it but your hotel is on top.
Anything the guest might need can be asked through us in a
matter of seconds.
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Reservations
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Reception
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Transportation
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Restaurants
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House Keeping
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Inmediate Requests
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Maintenance
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Late Check-out
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Lost & Found
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Wake Up Calls
Immediate notification for the employees
For the employees of the hotel, we developed Contler Staff. An app that can be used by them to know exactly what is needed and keep track of every service and request made in the hotel.
We divide the employees in service areas to optimize the operations and make sure that everyone is doing what they are supposed to do.
Not every employee needs to have a phone with them to be part of Contler Staff. Everyone will be in the system, but only the assigned employees by the hotel will have a phone with them to know the information right away and communicate it to the rest of the team.
Traceability of everything that happens in the hotel
For the managers, we created a management portal; allowing them to have access to all the relevant information on what’s happening in the daily operation.
From there, they can create and edit the availability of products, services, areas and employees. They’ll also see reports about the guests feedback, employees performance and other important information for the hotel.
What can we do for you?
Improve your staff efficiency
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Improve your staff efficiency
Instead of having your employees all around the hotel waiting for someone to reach out, they can work in different tasks until they receive the input to go and complete a service.
With Contler, your employees will be:
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In the right place
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At the right time
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Delivering exactly what the guest is looking for.
By reducing waiting times and re-processes, your employees will give their best.
Optimize your operation costs
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Optimize your costs of operation
With centralized requests and a direct channel of guest communication, you can:
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Reduce the amount of employees needed but still deliver a great service.
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Forget about common use devices for guest requests.
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Focus your efforts where they are needed the most.
Based on the data generated by guests interactions, managers can know exactly what is needed, used and wanted and what is not.
With this inputs, better decisions can be taken.
Increase your internal sales
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Increase your internal sales
Maximize your income per guest. We’ll help you sell them more products and services while they are in the hotel by simplifying their experience.
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Making reservations fast, clear and easy.
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Ordering transportations and late check-outs with just a few clicks.
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Organizing room service and restaurant orders in a proper way.
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Suggesting products consumptions in certain times of the day.
Contler can be the upselling tool your hotel has been waiting for.
Measure your employees
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Measure your employees
Receive real time guest feedback from the guest into the performance of every employee, every area and the whole hotel.
If there’s any weak point in the service, you will be able to identify it and work on it right away, not just waiting until a bad review comes out.
“What can’t be measured, can’t be improved”
Improve guest satisfaction
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Improve guest satisfaction
The best way to differentiate yourself from competitors is by having happy customers.
With Contler, your hotel can improve:
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NPS in 12.6 points.
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Overall guest experience in 8.8 points.
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Number of positive feedback in hotel review platforms.
And most important, they can connect with you again for more personalized experiences.
OUR PARTNERS
In the actual context, Contler is helping hotels to reduce risks of contagion without sacrificing guest experience
- Less contact with the employees
- Social distancing
- Order in reservations
- All the hotel services to their hand
Contact info
We love helping small and medium sized hotels reaching their guests. Email our office using mateo@contler.com or call us using +41 (078) 227-2369.
Office location
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